More than 1,100 customers participated in Ngenic Energy’s customer survey. The results clearly show that Tune adds value to everyday life—both in terms of energy savings and, not least, more consistent comfort in the home. At the same time, we are incorporating important feedback into our 2026 roadmap.
In the fall of 2025, Ngenic Energi conducted a comprehensive customer survey in which more than 1,100 homeowners answered questions about their experiences with Tune.
Among the most notable findings:
“An absolutely fantastic product that works perfectly. Much more consistent indoor temperature, a great energy-saving feature, easy control, and plenty of historical data!”
“I have two houses, and it’s incredibly convenient to have my summer home and my main residence in the same control app.”
Several respondents also highlight how Tune simplifies the heating process and makes it less technical and time-consuming to maintain a comfortable indoor climate.
The survey also showed that some customers have been disappointed with the situation surrounding Ngenic over the past year. Ngenic Energi takes this criticism very seriously and is working on a sustainable business model that creates the conditions for both competitiveness and high-quality products and services.
The areas that customers expressed the greatest interest in—and which are now included in the plans for 2026—are:
Based on customer feedback, Ngenic Energi has identified a number of focus areas for 2026:
“We truly appreciate the commitment and will continue to involve our customers in future tests and improvements,” says the team at Ngenic Energi.
Ngenic Energi would like to extend a warm thank you to all customers who took the time to respond to the survey and who participated in our review via Teams. Your insights and feedback are crucial to how we shape the future of Tune.
Thank you for helping us make Tune better—every day.
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